What Is NBF's Return Policy?
If eligible, you may return your purchase for a refund, minus shipping charges, within 30 days of receiving your item(s). Orders over $2000, which require more handling, will be subject to an additional restocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance, or you will receive a revised invoice for shipping charges once the items are returned to us.
Return Eligibility
-
Items must be in new / unused condition and in their original packaging in order to be returned
-
Items which are custom / made-to-order cannot be returned
-
Returns on clearance or close-out items and items marked as “non-returnable” will not be accepted
How Do I Return My Item?
Cancellations or returns must be authorized in advance. Please call 800-558-1010 within 30 days of receiving your order and a Customer Service representative will assess the situation and, if need be, issue a return authorization. Charges may apply on returns.
Do you Sell Replacement Parts?
National Business Furniture products come with a lifetime guarantee for workmanship and materials (not including normal wear). Please call 800-558-1010 for a Customer Service representative to assist you.
Steps to Start Your Return
-
Log in to the site with your Username and Password
-
From the My Account Page, select My Orders
-
Find the Order you’d like to return
-
Select the Return Request (RMA) Button to submit
Return Policy
Unless otherwise noted in the item description, you may return your purchase for a refund minus the round trip shipping charges within 30-days of receiving your item. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.
Return Eligibility
- Items must be in new/unused condition and in their original packaging in order to be returned
- Items which are custom/made to order cannot be returned
- Returns on clearance or close-out items and items marked as “non-returnable” will not be accepted
How do I return my item?
Cancellations or returns must be authorized in advance. Please call 800-558-1010 within 30-days of receiving your order and a Customer Service representative will assess the situation and if need be, issue a return authorization. Charges may apply on returns.