Customer Service

Visit the Track Your Order page, sign into your account or call 800-558-1010.

That depends on the item and its weight and size. Methods include FedEx, Tailgate (LTL Freight Carrier) and Inside Delivery. Visit the delivery information section of our FAQ page or call 800-558-1010 to talk to a sales representative who can assist you. 

Quick-Ship items typically arrive within a week. In-Stock items arrive in 1-2 weeks, while Made-to-Order items arrive in 2-4 weeks or more depending on the product. Please note that shipping times may vary. This information can be found on the product detail page for each item and on your order acknowledgement after your purchase. 

Visit our Shipping Policies page to learn more.

Yes. Merchandise orders over $5,000 are eligible for a volume discount and may qualify for a delivery discount. View our discount chart or call 800-558-1010.

Yes, call 800-558-1010. We will send you free fabric and finish samples via USPS. You can also order free fabric and finish samples on our website if they are available for the selected product. 

Yes, NBF holds a Schedule 71 Furniture Contract, number GS-27F-0024V. Call our GSA specialists at 800-558-1010. to answer any questions or visit the GSA section of the FAQ page to learn more. To see our selection of GSA-schedule office furniture, visit our GSA Scheduled Items category.

We are headquartered in Milwaukee, WI with local Furniture Consultants throughout the U.S. In addition, we have Sales Representatives throughout the country that can visit your office. Call 800-558-1010. for more information. 

Yes. We partner with assembly and installation providers throughout the US. Call 800-558-1010. and our team will assist you.  

If eligible, you may return your purchase for a refund, minus shipping charges, within 30 days of receiving your item(s). Orders over $2,000, which require more handling, will be subject to an additional restocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.

Return Eligibility: 

• Items must be in new/unused condition and in their original packaging in order to be returned 

• Items which are custom/made to order cannot be returned 

• Returns on clearance items and items marked as "non-returnable" will not be accepted 

Please visit our Returns page to learn more.  

NBF accepts Visa, MasterCard, American Express, Discover, PayPal and all government credit cards. In addition, open credit is available for qualifying businesses, organizations and government agencies. Credit availability is subject to a satisfactory credit check.