Frequently Asked Questions (FAQs)
Got questions? We have answers. Browse the most common inquirires below to find the information you need. If you still need help, contact our experts at 800-558-1010 or fill out our contact us form and we will be in touch soon.
General Information
How Can I Contact National Business Furniture?
To contact one of our experts, call 800-558-1010 or fill out this form.
What Are Your Hours?
Our experts are here for you Monday - Friday, 7:00AM - 6:00PM CT. Give us a call - we are happy to help.
Where Are You Located?
Our corporate headquarters is in Milwaukee, Wisconsin:
National Business Furniture
770 S. 70th St.
Milwaukee, WI 53214-3109
We have experts in every state - see if there is an expert near you.
Other Information:
Tax ID: 20-3851320
CAGE: 6P292
DUNS: 07-616-4771
UEI: JJJ2JY8TJRZ8
EFT Payment Contact: AR@nbf.com
Fob Point: FOB origin pre-paid and add to total invoice
Products & Orders
How Do I Place an Order?
Shop online or speak with our experts at 800-558-1010 - we are here to help however you prefer.
Are Fabric and Finish Samples Available?
Yes, request complementary fabric and finish samples from any product page by clicking "Request Color Samples". We will ship them to you free of charge via USPS.
Are Your Products Listed on the Ariba Network?
Yes, our full selection is available on the Ariba Network. We are Ariba Ready certified, which means we can easily receive and process orders through the platform. Want to learn more? Check out our Ariba profile, give us a call at 800-558-1010 or send us an email.
Can You Arrange for Someone to Assemble My Product(s) for Me?
Yes, we partner with trusted assembly firms across the U.S. Just give us a call at 800-558-1010 and one of our experts will connect you with a local provider.
What Is Proposition 65?
Proposition 65 requires that certain products sold in California be labeled with warnings if the use of that product may potentially result in exposure to certain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. The list includes wood dust, brass and other everyday elements found in products such as jewelry, tableware, electrical cords, automobiles, cosmetics and furniture.
These warnings are only required on products shipping into California, but we have required our manufacturers to place them on any products they produce that might contain referenced chemicals. If applicable to our products, the specific product will contain a warning label on the product or packaging for California consumers as required by state law, and you may contact us if you wish to return the items. For more information: https://www.p65warnings.ca.gov/
Freight and Shipping
How Is Furniture Delivered?
Delivery methods vary depending on the size and weight of your items. We ship using FedEx, LTL Freight (tailgate) or Inside Delivery options. For more details, check out our Freight and Shipping Policies page or give us a call at 800-558-1010 to speak with one of our experts - we are happy to help you find the best delivery solution.
Is Debris and Carton Removal Included With Delivery?
Standard deliveries doe not include removal of packaging materials like cartons or pallets. If you would like debris removal, please select "Inside Delivery" at checkout or contact our experts at 800-558-1010.
Already placed your order? No problem - just reach out to our experts at 800-558-1010 to see if a delivery upgrade is available and to review pricing. Please note that upgrading your delivery may add extra time to your delivery window.
After-Sale Support
How Long Do I Have to Report Delivery Damages or Product Issues?
We want you to love your new purchase, so please inspect your items when they arrive. If you notice any damage, let us know within 5 days of delivery so that we can resolve the issue quickly. Claims made after 5 days may not be covered by the carrier. To report any delivery damage or product issues, reach out to our experts at 800-558-1010 or send us an email. We are here to help.
What Is NBF’s Return Policy?
If eligible, you may return your purchase for a refund, minus shipping charges, within 30 days of receiving your item(s). Orders over $5,000, which require more handling, may be subject to an additional restocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance, or you will receive a revised invoice for shipping charges once the items are returned to us.
Learn more about return eligibility and how to start a return on our Returns page.
Do You Sell Replacement Parts for Your Products?
No, we do not sell parts separately. However, we have you covered if there is an issue with your product. Our 15-year warranty includes coverage for workmanship, and in many cases, we can help order replacement parts for you. Please note that normal wear and tear are not covered under the warranty.
What Is NBF’s Warranty?
National Business Furniture is proud to back our products with a best-in-class warranty of 15 years from the date of purchase, which covers defects in materials or workmanship. If you have an eligible warranty claim, our experts will work with you to repair the item, send a replacement part, or replace it with the same product or one of similar value, if necessary. Itmes with electrical components are covered for 5-years from the date of purchase. To make a claim, please contact us at service@nbf.com or call us at 800-558-1010 and provide proof of purchase.
This warranty is valid only if the product has been used in accordance with the instructions provided and applies to the original purchaser (business or individual) only.
The warranty does not cover:
- Damages resulting from misuse, abuse or neglect
- Damages due to lightning or power surges
- Normal wear and tear, including scratches, dents and fading
- Product modifications or repairs performed by unauthorized personnel
- Improper installation of component-based products by unauthorized personnel or personnel not certified by National Business Furniture
- Items on clearance or discontinued at the time of purchase
Creating and Managing Your Account
Do I Need To Create an Account To Make a Purchase?
No, you can shop on NBF.com as a guest without creating an account or signing in. However, creating an account gives you extra benefits like viewing past orders, saving favorites lists, requesting quotes and storing multiple addresses for faster checkout in the future.
How Do I Create an Account?
Go to our Create an Account page to get started.
What if I Forgot My Password?
Follow the Forgot Password steps.
Payments and Discounts
Which Credit Cards do you Accept?
We accept the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
- All government credit cards
- PayPal
How Do I Qualify For Open Credit?
NBF offers interest-free, 15-day net payment terms subject to business credit approval. Select "Open Credit" at checkout and place your order. Our team may contact you for additional information to support the business credit review.
Are Volume Discounts Available?
Orders $5,000 - $14,999.99 qualify for a discount of 5% and orders $15,000+ qualify for a discount of 10%. The discount is applied automatically at checkout. Please note that volume discounts cannot be combined with other promotions or discount codes.
Is Sales Tax Collected in My State?
We collect sales tax on orders shipping to Arizona, California, Colorado, Washington D.C., Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, Nevada, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington and Wisconsin.
Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we do not have a physical presence. But in some cases, the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.
How Can I Finance My Furniture?
We have teamed up with Paypal to offer flexible payment options, including:
- Pay in 4: Interest-free payments every 2-weeks, starting today
- Pay Monthly: Split your purchase into equal monthly payments
- PayPal Credit: No interest if paid in full in 6-months for purchases of $149+
Terms apply for each option. Offer availability may depend on consumer and merchant eligibility. Select PayPal in Checkout to learn more.
We also partner with Advantage+ to provide financing. Visit www.advantageplusfinancing.com/nbf/ for more details.
Special Services
Do You Offer Any Space Planning and Design Services?
Yes, our experts provide office space planning and design at no charge. Our experts are here to assist you in choosing the correct products and using our advanced design software, we can provide a detailed layout with precise measurements and 3D renderings to help you visualize your ideal workspace. Visit our Expert Help page or call us at 800-558-1010 to get started.
Does NBF Offer Custom Furniture?
We are happy to help you create custom furniture whenever possible. We partner with a wide range of trusted manufacturers to offer flexible solutions tailored to your needs. Even if you do not see what you are looking for or need a different fabric or finish, we will do our best to work with our partners to bring your vision to life. Call our experts at 800-558-1010 to learn more about our custom capabilities.
I Have My Own Fabric That I Would Like the Chairs Covered With. Is That Possible?
Yes, customer's own material (COM) orders are possible. Call 800-558-1010 and we will give you the proper procedures for sending the fabric to the manufacturer.
Direct Mailing
Can You Add Me to Your Mailing List?
Yes. Please visit our catalog request page and complete the form. We will send you the latest NBF mailing as soon as we receive your request.
Can I Be Removed From the Mailing List?
Please click here to opt out of future NBF mailings.
DUNS and Federal Identification Numbers
What Is Your Dun's Number?
Our Dun's number is 07-616-4771.
What Is Your Unique Entity Identifier (UEI)?
Our Unique Entity Identifier (UEI) is JJJ2JY8TJRZ8
What Is Your CAGE Code?
Our CAGE Code is 6P292
What Is Your Federal Tax Identification Number?
Our Federal Tax Identification number is #20-3851320
Can I See Your W-9 Certificate?
Yes, you can view our W-9 Certificate here.
Federal and State Government Information
Do You Have A GSA Contract?
Yes, we hold a GSA Multiple Award Schedule contract (GS-27F-0024V), offering thousands of discounted products for government buyers - from desks and chairs to safes and filing systems. Most in-stock items ship within 1-2 weeks.
You can browse our full selection on the GSA Schedule Items Category, or find us on the GSA Advantage! website by searching "GS27F0024V". We also accept all all government credit cards.
For questions or assistance, contact our government experts by email, call us at 800-558-1010 or visit our contracts page to learn more.
How do I identify GSA schedule items?
Just look for the GSA icon.
How to View GSA-Approved Items in Search Results:
To make sure you are only seeing GSA-approved items when browsing, follow these simple steps:
- Look for the "Filter By" Section on the left side of the search results page
- Find the GSA filter
- Click the filter and select "Yes" to show only items that are GSA-approved
What Are Your Applicable SIN Numbers?
- SIN 332999S Safes, Vault Systems and Security Products
- SIN 33712 Complete Daycare, Preschool and Classroom Solutions
- SIN 337121H Household, Dormitory & Quarters Furniture
- SIN 33721 Office Furniture
- SIN 33721P Packaged Office Furniture
- SIN NEW Introduction of New Supplies and Services
- SIN OLM Order-Level Materials (OLM)
Do You Have Contracts Available for State And Local Governments?
We are proud to participate in several coopoerative purchasing programs. Please visit our contracts page to learn more.
Can NBF Meet Set-aside Purchasing Requirements?
Yes, we partner with a network of small businesses to provide government buyers access to NBF products through dealers with preferred socioeconomic status.
Contact our Government Sales team for details: 800-558-1010 or email us.
NBF’S Dealer Network Includes:
- Small Businesses
- Woman-Owned Small Businesses
- Veteran-Owned Small Businesses
- Service-Disabled Veteran-Owned Small Businesses
- SBA Certified 8(a) Firms
- SBA-Certified Small Disadvantaged Businesses
- SBA-Certified HUBZone Firms
- Various Blanket Purchases Agreements
Delivery Charges
Our advertised commercial and contract pricing does not include delivery charges. These charges are calculated separately and added as a line item to your quote or order. To view delivered pricing, please sign in to your account or contact our government experts at 800-558-1010.
