Frequently Asked Questions (FAQs)

Need to get in touch with us? To connect with a furniture expert or for service after the sale, call 800-558-1010 or fill out this form.

Our furniture experts are available to take your calls Monday through Friday, 7:00 am - 6:00 pm CT.

Our main office/corporate headquarters is located in Milwaukee, Wisconsin:

National Business Furniture

770 S. 70th St.

Milwaukee, WI 53214-3109

We have furniture experts across the country—see if there’s a furniture expert near you.

770 South 70th Street

Milwaukee, WI 53214

Tax ID: 20-3851320

CAGE: 6P292

DUNS: 07-616-4771

UEI: JJJ2JY8TJRZ8

EFT Payment Contact: AR@nbf.com or LauraB@nbf.com / Laura Bensene (414)615-6349

Fob Point: FOB origin pre-paid and add.

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of National Business Furniture.

To link to the Machine-Readable Files, please click on the URL provided: transparency-in-coverage.uhc.com

You can order furniture through our website or over the phone with one of our furniture experts at 800-558-1010. You can also fax your order to 800-329-9349. 

Yes, call 800-558-1010 We will send you free fabric and finish samples via USPS. You can also order free fabric and finish samples on our website if they are available for the selected product.   

Customers are responsible for measuring the space to be sure their office furniture purchase will fit through doors, narrow passages, and in the intended office space. Make sure to measure the doorways and stairwells.

If you need to navigate slender doorways or narrow stairwells, you may want to consider purchasing compact furniture or ready-to-assemble (RTA) items. Please feel free to reach out to our furniture experts at 800-558-1010 for assistance in finding the right product for your space.

Almost all our products meet California Code 117-75 which has generally been the national standard. Some public buildings require Boston or California Code 133. Call our specialists for seating to meet your local code.

Yes, our entire selection of products is available on the Ariba network. In addition, we are Ariba Ready certified and can receive orders through the Ariba network. To learn more read our Ariba profile. Please call us at 800-558-1010 or email us for more information.

Proposition 65 requires that certain products sold in California be labeled with warnings if the use of that product may potentially result in exposure to certain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. The list includes wood dust, brass and various other everyday elements found in a variety of products such as jewelry, tableware, electrical cords, automobiles, cosmetics and furniture.

These warnings are only required on products shipping into California, but we have required our manufacturers to place them on any products they produce that might contain referenced chemicals. If applicable to our products, the specific product will contain a warning label on the product or packaging for California consumers as required by state law, and you may contact us if you wish to return the items. For more information: https://www.p65warnings.ca.gov/

The answer to this question depends on the weight and size of the furniture. Methods include FedEx, tailgate (LTL Freight Carrier) and Inside Delivery. To learn more, visit our Freight and Shipping Policies page or call 800-558-1010 to talk to one of our furniture experts. 

Commercial furniture delivery services do not automatically include carton/pallet and debris removal. If you require carton/pallet and debris removal, please check out with "inside delivery" or talk to your sales representative (800-558-1010, extension 3).

If you have already placed an order, contact Customer Success (800-558-1010) to see if a delivery upgrade is available and to check pricing. Please be aware this will add additional time to your delivery window.

Customers are required to inspect delivered products for damage upon receipt. Any claims or complaints about damaged products must be made within 5 days of delivery. Claims made later than 5 days after delivery may not be covered by delivery insurance and will be handled on a case-by-case basis.

To report delivery damage and product claims, contact Customer Success by calling 800-558-1010 or emailing service@nbf.com.

If eligible, you may return your purchase for a refund, minus shipping charges, within 30 days of receiving your item(s). Orders over $2,000, which require more handling, will be subject to an additional restocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance, or you will receive a revised invoice for shipping charges once the items are returned to us.   

Learn more about return eligibility and how to start a return on our Returns page.

Yes, we work with assembly firms throughout the United States. Please call 800-558-1010 and a sales representative will put you in touch with the nearest assembly firm. *$50 minimum trip charge applies for all assemblies.

National Business Furniture products come with a Limited Lifetime Warranty for workmanship and materials (not including normal wear). Please call 800-558-1010 for a Customer Service representative to assist you.  

You can rest easy knowing we'll take care of your needs with our Limited Lifetime Warranty. If there are defects in materials or workmanship of your purchase, we will adjust, repair or replace the item. Normal wear and tear, close-out items, modified products, products used 24 hours or component-based products not installed by our certified installers are excluded. Orders over $15,000, products with electronic components, made-to-order items, custom products and certain other products (where noted) are subject only to the manufacturer's warranty. 

If you need to file a Limited Lifetime Warranty claim, please call 800-558-1010 for a Customer Service representative to assist you.   

No. You can purchase on NBF.com without creating an account or signing in to an existing account. Simply continue through the checkout process as a guest. However, creating an account allows you to view past orders, create shopping lists and save multiple addresses.

Go to our Create an Account page to get started.

Follow the Forgot Password steps.

National Business Furniture accepts the following credit cards:

• Visa
• MasterCard
• American Express
• Discover
• PayPal—We’ve partnered with PayPal to provide extended financing options for larger purchases, making it easy to spread out the cost of furniture purchases. PayPal is one of the most trusted names in online payments and financing, and we’re proud to offer 2 new Buy Now, Pay Later options—Pay in 4 and PayPal Credit.
• All government credit cards

Simply place an order at our website, call or fax an order to us. Credit is established when your first order is placed if you have a satisfactory rating with Dun and Bradstreet.

Merchandise orders over $5,000 are eligible for a volume discount. Additional discounts are available on government orders. Discounts are also available on delivery charges. Volume discounts cannot be combined with other merchandise discounts and orders that use a promotion code are not eligible for volume discounts. Call 800-558-1010 for details.

We collect sales tax on orders shipping to Arizona, California, Colorado, Washington D.C., Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, Nevada, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington and Wisconsin.

Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases, the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.

There are 5 steps to follow to finance your furniture through NBF.com.

1. Submit your application
2. Speak with Advantage+ Team to finalize commitment
3. Receive Commitment to finance
4. Complete and return your signed loan documents
5. Receive your furniture

NBF provides convenient payment plans for office furniture through Advantage+ Financing. With our financing options, you can enjoy your new furniture immediately while spreading the cost over time with manageable payments. Contact us to find out more or to get pre-qualified today!

Our flexible financing solutions make it simple to furnish your entire office. We can cover all expenses, including the furniture, shipping, installation and more. National Business Furniture offers financing for a variety of office equipment, such as desks, chairs, cubicles, conference tables, reception furniture and storage & filing cabinets.

For more details, fill out the form, and a team member will get in touch with you promptly.

Advantage+ Financing Benefits Through NBF

• Quick credit decisions
• No pre-payment penalties
• No advance payments
• Direct lender
• 100% funding

Apply Here

Yes, call our furniture experts at 800-558-1010 to help you plan your office. With state-of-the-art graphic software, we can provide you with a complete layout including precise dimensions and 3-D views.

Yes, our Affiliate Program is a dynamic way for you to make extra cash from your website simply by linking to National Business Furniture and enhancing your site with great office furniture from an experienced online leader.

Review our Affiliate Program page to learn more.

Large customers seeking to standardize their purchases can create an NBF Corporate Account. This customized purchasing portal offers a standardized product selection, contract pricing and centralized purchase approvals tailored to your company’s needs. Learn more here or contact us for more information.

Yes, customer's own material (COM) orders are possible. Call 800-558-1010  and we will give you the proper procedures for sending the fabric to the manufacturer.

Yes. Please visit our catalog request page and complete the form. We’ll send you the latest NBF mailing as soon as we receive your request.

Please click here to opt out of future NBF catalog mailings and other direct mailings.

Our Dun's number is 07-616-4771.

Our Federal Tax Identification number is #20-3851320.

Yes, you can view our W-9 Certificate here.

Yes, NBF holds a MAS Multiple Award Schedule Contract, GSA contract number GS-27F-0024V.

NBF’s GSA contract covers thousands of products, ranging from desks, chairs and office suites, to insulated files and safes. All contract items receive NBF's GSA volume discounting. In-stock items deliver within 2 weeks.

To view our full offering of GSA Contract items, visit our GSA Schedule Items Category, or look for us on the GSA Advantage! website and search "GS27F0024V". For your convenience, we accept all government credit cards.

Simply call our GSA specialists at 800-558-1010 to answer any questions or click here for additional information.

Just look for the GSA icon. 

Look for the GSA icon on the item page:

Look for the GSA icon on the category page:

There will be an identifying badge on the left side of the product card, below the product image. 

Refine search results to display GSA items by using the GSA Search Filter (from any product category page on NBF.com):

1. when the “Filter By” option is displayed on the left side of the page
2. open the GSA carrot filter
3. select “Yes” to display only GSA approved items

• SIN 332999S Safes, Vault Systems and Security Products
• SIN 33712 Complete Daycare, Preschool and Classroom Solutions
• SIN 337121H Household, Dormitory & Quarters Furniture
• SIN 33721 Office Furniture
• SIN 33721P Packaged Office Furniture
• SIN NEW Introduction of New Supplies and Services
• SIN OLM Order-Level Materials (OLM)

National Business Furniture participates in multiple cooperative purchasing programs: AEPA, BuyBoard, Equalis and TIPS (The Interlocal Purchasing System). Click here for additional information.

National Business Furniture also holds a California Multiple Award Schedule (CMAS) contract. NBF's CMAS contract (4-10-71-0097B) offers a wide range of CMAS Approved office furniture. CMAS Contract items are identified with the GSA icon.

Yes, National Business Furniture partners with a network of small businesses to provide government buyers access to NBF products through dealers with preferred socioeconomic status.

Contact our Government Sales team for details: 800-558-1010 or GovSales@nbf.com

• Small Businesses
• Woman-Owned Small Businesses
• Veteran-Owned Small Businesses
• Service-Disabled Veteran-Owned Small Businesses
• SBA Certified 8(a) Firms
• SBA-Certified Small Disadvantaged Businesses
• SBA-Certified HUBZone Firms
• Various Blanket Purchases Agreements

Yes. By utilizing Contractor Team Arrangements (CTAs), NBF is able to go beyond office furniture and provide a variety of office supplies, dorm quarters furniture, appliances and more. Call one of our designated GSA Specialists at 800-558-1010 or email today to learn more about our teaming partners.

NBF’s advertised commercial and contract prices do not include delivery charges, which are prepaid and added as a line item to your quote/order. You may view online orders with delivered pricing when you sign in as a GSA-eligible customer, or contact our government sales experts for assistance at 800-558-1010 or email GovSales@nbf.com.